# sweaty-bettynz > Public Help Center articles for sweaty-bettynz. Use these links as concise, text-first sources for customer-facing support policies and FAQs. Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended. ## Articles - [How much is postage?](https://help.sweatybetty.co.nz/en-US/how-much-is-postage-536466.md): Shipping is free on all orders over $200. Orders under $200 will incur a $10 shipping cost. At times we may run promotions for free shipping. For full details visit our shipping and delivery page. - [How can I track my order?](https://help.sweatybetty.co.nz/en-US/how-can-i-track-my-order-536473.md): Once your order has been shipped, you will receive an email with your tracking number. This will help keep you up to date on the order's journey. This is a separate email from your original order confirmation email. Your tracking email will take you - [How long should delivery take?](https://help.sweatybetty.co.nz/en-US/how-long-should-delivery-take-644419.md): šŸŽ„ Important Holiday Shipping Information šŸŽ. To help ensure your order arrives in time for Christmas place your order before December 16th. While weā€™ll do everything we can to get your items to you, this is a guideline. Due to the busy holiday seaso - [Holiday Shipping Delays](https://help.sweatybetty.co.nz/en-US/holiday-shipping-delays-1003113.md): šŸŽ„ Important Holiday Shipping Information šŸŽ. To help ensure your order arrives in time for Christmas place your order before December 16th. While weā€™ll do everything we can to get your items to you, this is a guideline. Due to the busy holiday seaso - [Do you have washing guidelines?](https://help.sweatybetty.co.nz/en-US/do-you-have-washing-guidelines-536509.md): All our clothes have washing guidelines. One quick tip: don't wash our technical fabrics with fabric conditioner as it clogs up the pores and stops the fabric from ā€˜wickingā€™ the sweat away from your skin. For more information, head to the specific pr - [What fabrics does Sweaty Betty use?](https://help.sweatybetty.co.nz/en-US/what-fabrics-does-sweaty-betty-use-536510.md): It's safe to say we are fabric obsessed, to the extent if we can't find it, we make it. Technical, performance enhancing, sweat-wicking, 100% opaque, we have them all and more. The material each garment is constructed from is visible in the product d - [Where are Sweaty Betty clothes made?](https://help.sweatybetty.co.nz/en-US/where-are-sweaty-betty-clothes-made-536513.md): We source our manufacturers and suppliers from all around the world. We take care to ensure that they not only comply with the Sweaty Betty brand guidelines, but also international laws regarding working conditions. All our lifestyle and activewear i - [Do you have a size guide?](https://help.sweatybetty.co.nz/en-US/do-you-have-a-size-guide-536515.md): We do. Itā€™s right here. Want some help finding the style thatā€™s right for you? If you need some help finding the style thatā€™s perfect for you, meet your match in two minutes with our amazing and quick online leggings quiz and bra quiz. - [Do you sell maternity wear?](https://help.sweatybetty.co.nz/en-US/do-you-sell-maternity-wear-536516.md): We do not currently have a specific maternity range, however, lots of expecting mums wear our Sweaty Betty activewear as our fabrics are extremely stretchy and supportive. Our jumpsuits and yoga pants are particularly popular with pregnant women. - [How sustainable are your products?](https://help.sweatybetty.co.nz/en-US/how-sustainable-are-your-products-536517.md): Weā€™re on a journey to create a more sustainable future; it starts with how we treat our planet and people. Learn more on our responsibility page - [Can I use 2 discount codes at once?](https://help.sweatybetty.co.nz/en-US/can-i-use-2-discount-codes-at-once-536489.md): Sorry, only one discount is valid at a time. We are able to allow store credits to be used in conjunction with a discount. This is not enabled by default. If you need your store credit to be activated for use with a discount, please contact our custo - [How can I sign up to get the latest Sweaty Betty news and offers?](https://help.sweatybetty.co.nz/en-US/how-can-i-sign-up-to-get-the-latest-sweaty-betty-news-and-offers-536491.md): Head here to sign up to our mailing list. You will receive emails about new products, promotions and events from Sweaty Betty NZ. You can unsubscribe at any time. - [What happens if I forget to enter my discount code?](https://help.sweatybetty.co.nz/en-US/what-happens-if-i-forget-to-enter-my-discount-code-536492.md): Always remember to enter your code in your basket or at checkout. Once your order is complete, we can't honour your discount code. But donā€™t worry, if itā€™s still valid you can always use it on your next order. - [What if I change my mind and I want to return my item? Can I use my discount code again?](https://help.sweatybetty.co.nz/en-US/what-if-i-change-my-mind-and-i-want-to-return-my-item-can-i-use-my-discount-code-again-536493.md): Yes! We can still honour your original discount code, please return your previous order to us and then let us know that you would like to arrange a replacement of your code. Our most popular pieces are subject to stock availability, so we won't be ab - [An item I bought at full price, has now been reduced in sale, what can I do?](https://help.sweatybetty.co.nz/en-US/an-item-i-bought-at-full-price-has-now-been-reduced-in-sale-what-can-i-do-536494.md): We currently don't offer any price adjustments. You can return your item and re-order at the new sale price if you wish using our free returns portal. - [How do I use my welcome discount?](https://help.sweatybetty.co.nz/en-US/how-do-i-use-my-welcome-discount-536495.md): Welcome to our Sweaty Betty community!. Great news - as a new customer, you are entitled to our welcome discount on your first full-priced order after signing up to our newsletter. To use the welcome discount, you will need to sign up to our newslett - [Where is my Welcome code?](https://help.sweatybetty.co.nz/en-US/where-is-my-welcome-code-536496.md): Once you have created an account with us, your code will be delivered within an hour to your inbox. Please remember to check your Spam/Junk folder as well. - [Why doesn't my discount/offer code work?](https://help.sweatybetty.co.nz/en-US/why-doesnt-my-discountoffer-code-work-536497.md): If your discount/offer code is not working in your basket carry out the following checks:. Many of our discount codes are one-time use and cannot be combined with any other promotions or offers at checkout. - [Do you have a loyalty programme?](https://help.sweatybetty.co.nz/en-US/do-you-have-a-loyalty-programme-536498.md): At Sweaty Betty NZ, we currently don't have a loyalty program. Sign up here for our newsletter to be the first to know when we launch it! - [Promotional Ts and Cs](https://help.sweatybetty.co.nz/en-US/promotional-ts-and-cs-941374.md): You can read more about our current promotions and the Ts and Cs here: https://sweatybetty.co.nz/pages/promotion-ts-and-cs - [How do I make a complaint?](https://help.sweatybetty.co.nz/en-US/how-do-i-make-a-complaint-536520.md): We're sorry to hear you're unhappy. Please get in touch via live chat or email us at hello@sweatybetty.co.nz - [Why do you need my email address and phone number?](https://help.sweatybetty.co.nz/en-US/why-do-you-need-my-email-address-and-phone-number-536521.md): We need your contact details so that we can get in touch if thereā€™s a problem with your order. Our courier partners also need your phone number to contact you if any issues arise with your parcel delivery. Weā€™ll also contact you to let you know about - [Contact Us](https://help.sweatybetty.co.nz/en-US/contact-us-536522.md): Customer ServiceEmail: hello@sweatybetty.co.nzor use the live chat on our website. Business EnquiriesWholesaleIf you're interested in stocking Sweaty Betty, please email our customer service address above. Our team will direct you to the correct depa - [The item I want is out of stock, what can I do?](https://help.sweatybetty.co.nz/en-US/the-item-i-want-is-out-of-stock-what-can-i-do-536523.md): Some of our popular items sell out quickly. We currently do not have the function to receive a notification when a product is back in stock. Keep an eye out on our Sweaty Betty newsletters for the latest arrivals and product updates. If you are not s - [Do you offer gift boxes or gift wrapping?](https://help.sweatybetty.co.nz/en-US/do-you-offer-gift-boxes-or-gift-wrapping-536525.md): We do not offer gift boxes or a gift-wrapping service. - [Where is my Welcome code?](https://help.sweatybetty.co.nz/en-US/where-is-my-welcome-code-536526.md): Once you have created an account with us, your code will be delivered within an hour to your inbox. Please remember to check your Spam/Junk folder as well. - [How do I create an account?](https://help.sweatybetty.co.nz/en-US/how-do-i-create-an-account-652379.md): Welcome! Creating a customer account with us is easy and only takes a few moments. Follow these simple steps to get started:. And that's it! You're all set to enjoy a personalized shopping experience, track your orders, and much more. If you have any - [Will all of my orders be visible on my account?](https://help.sweatybetty.co.nz/en-US/will-all-of-my-orders-be-visible-on-my-account-652381.md): Yes! All of your orders will be shown when you log into your account. - [What stores stock Sweaty Betty in New Zealand?](https://help.sweatybetty.co.nz/en-US/what-stores-stock-sweaty-betty-in-new-zealand-652383.md): We don't have any physical stores in New Zealand just yet, but we're excited to announce our new Christchurch store opening soon! If you would like to keep posted on updates like this, sign up to our newsletter! - [Is Click and Collect free?](https://help.sweatybetty.co.nz/en-US/is-click-and-collect-free-652386.md): We currently donā€™t have any physical stores in New Zealand, so our click and collect service isn't available just yet. But weā€™re thrilled to announce that our brand-new store in Christchurch is coming soon! Stay updated on this and more by signing up - [What are the customer service hours?](https://help.sweatybetty.co.nz/en-US/what-are-the-customer-service-hours-652387.md): Our customer service team is available from 8:30am to 4:30pm on weekdays. If you need to contact us outside of these hours, please feel free to email us, use our chat on our website or use the contact us page through our help centre. We will get back - [I have a store credit from my return, where can I see my balance?](https://help.sweatybetty.co.nz/en-US/i-have-a-store-credit-from-my-return-where-can-i-see-my-balance-662553.md): Store credits are visible in the cart when you are logged in to your account. If you can't see your store credit, please feel free to reach out to our customer service team. - [Why do you have less products than sweatybetty.com?](https://help.sweatybetty.co.nz/en-US/why-do-you-have-less-products-than-sweatybettycom-662557.md): While we are establishing in New Zealand we will have less items and colours available than sweatybetty.com. We are working to expand our range with all the Sweaty Betty styles you know and love. We will be dropping new items regularly so keep an eye - [Why do you have some items in imagery but not available on the website?](https://help.sweatybetty.co.nz/en-US/why-do-you-have-some-items-in-imagery-but-not-available-on-the-website-662558.md): Most of our imagery should contain products that we currently stock but some may be missing from our stock. We are currently establishing our operations in New Zealand and it will take a short time before we have all the same styles as sweatybetty.co - [Can I change the address on my order once placed?](https://help.sweatybetty.co.nz/en-US/can-i-change-the-address-on-my-order-once-placed-536534.md): If you need to change your address on your order please contact us ASAP. We may be able to update your shipping address if your order is still being processed. However, once your order has reached our warehouse team we cannot guarantee we will be abl - [Can I cancel my order?](https://help.sweatybetty.co.nz/en-US/can-i-cancel-my-order-536535.md): Order cancellations are time critical. If you wish to cancel your order please email us or chat through our website as soon as possible. Due to the volume of orders awaiting dispatch in our warehouse, we cannot guarantee we will be able to cancel an - [An item I bought at full price, has now been reduced in sale, what can I do?](https://help.sweatybetty.co.nz/en-US/an-item-i-bought-at-full-price-has-now-been-reduced-in-sale-what-can-i-do-536536.md): We currently don't offer any price adjustments. You can return your item and re-order at the new sale price if you wish using our free returns portal. - [My order will be a gift, can I have a gift receipt?](https://help.sweatybetty.co.nz/en-US/my-order-will-be-a-gift-can-i-have-a-gift-receipt-536537.md): We currently donā€™t offer any gift receipt services. However, we are looking into this and will keep you updated on any changes. - [What can I do if I made a mistake placing my order?](https://help.sweatybetty.co.nz/en-US/what-can-i-do-if-i-made-a-mistake-placing-my-order-536538.md): Orders changes are time critical. Our warehouse team works very hard to get your order to you as quickly as possible, so we can't guarantee we will be able to make changes once an order has been placed. If you would like to change your order, please - [I purchased from sweatybetty.com](https://help.sweatybetty.co.nz/en-US/i-purchased-from-sweatybettycom-576063.md): Unfortunately, we are unable to process orders placed through sweatybetty.com. If your original order was placed through sweatybetty.com you will need to contact them directly for support. All orders from Sweaty Betty NZ will begin their order number - [Where do I find my order number?](https://help.sweatybetty.co.nz/en-US/where-do-i-find-my-order-number-644423.md): Your order number is on your original order confirmation. It should have a prefix of SweatyBettyNZ#. You will also be able to see all your past orders and order numbers when you log in to your account. - [Can I collect my order from a store?](https://help.sweatybetty.co.nz/en-US/can-i-collect-my-order-from-a-store-652307.md): We donā€™t have any physical stores in New Zealand yet, so collecting orders in-store isnā€™t an option at the moment. But guess what? Our brand-new Christchurch store is coming soon! Sign up for our newsletter to stay updated on this and more exciting n - [How can I get updated on the status of my order?](https://help.sweatybetty.co.nz/en-US/how-can-i-get-updated-on-the-status-of-my-order-652359.md): Want to keep tabs on your order? Itā€™s super easy! Here are 2 ways how:. 1.) Check Your Email: Weā€™ll send you updates every step of the way. Look out for our emails with tracking information and status updates. 2,) Log Into Your Account: Head to our w - [What payment methods do you offer?](https://help.sweatybetty.co.nz/en-US/what-payment-methods-do-you-offer-547847.md): We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Afterpay. - [Can I exchange an item?](https://help.sweatybetty.co.nz/en-US/can-i-exchange-an-item-536540.md): Yes, we offer Size exchanges and Product exchanges. Size exchanges are used when you want a different size of the same item. Product exchanges are for when you would like to exchange to a different colour or completely different product. You can acce - [I returned my item(s). Will my delivery fee be refunded?](https://help.sweatybetty.co.nz/en-US/i-returned-my-item(s)-will-my-delivery-fee-be-refunded-536541.md): Unfortunately, we donā€™t offer delivery fee refunds for partial or full order returns. - [What if I change my mind and I want to return my item? Can I use my discount code again?](https://help.sweatybetty.co.nz/en-US/what-if-i-change-my-mind-and-i-want-to-return-my-item-can-i-use-my-discount-code-again-536542.md): Good news, we can still honour your original discount code, please return your previous order to us and then let us know that you would like to arrange a replacement of your code. Our most popular pieces are subject to stock availability, so we won't - [When will I be refunded for the order I returned?](https://help.sweatybetty.co.nz/en-US/when-will-i-be-refunded-for-the-order-i-returned-536544.md): After we receive your items, your refund will be processed within 5 to 10 working days back into your original payment method. You will also receive a confirmation email, so keep an eye on your inbox, please also check your spam/junk folder. Please - [I need to return a replacement order](https://help.sweatybetty.co.nz/en-US/i-need-to-return-a-replacement-order-536545.md): If you have been sent a replacement order and it is not quite right for you, please use the free returns portal using your replacement order number to return the order back to us. You can return your replacement order just like any normal order. 1. G - [I would like to exchange a gift.](https://help.sweatybetty.co.nz/en-US/i-would-like-to-exchange-a-gift-536546.md): If your lovely gift is not quite right for you, please reach out here with your order number. If possible, it is easier for us to process a return or exchange if the original purchaser contacts us. For all orders, we are only able to process a refund - [Do I need to include any paperwork in my return?](https://help.sweatybetty.co.nz/en-US/do-i-need-to-include-any-paperwork-in-my-return-536547.md): If you have registered your return using our online returns portal, you do not need to include any extra paperwork in the packaging. Orders that are not submitted through our returns portal can take up to 20 working days to be processed. An email con - [The returns portal is not working, or I cannot register my return on the portal.](https://help.sweatybetty.co.nz/en-US/the-returns-portal-is-not-working-or-i-cannot-register-my-return-on-the-portal-536548.md): If you are unable to register your return on our portal, please check the following:. You have entered the email address used to place the order correctly. Your order number is entered as appears on your order confirmation - Including "SweatyBettyNZ# - [Can I return multiple orders in one bag?](https://help.sweatybetty.co.nz/en-US/can-i-return-multiple-orders-in-one-bag-536549.md): Yes, you can return multiple orders in one parcel, but each order will have to have its own return request through our return's portal. Please also make sure to notify our customer service team to ensure they send the correct label for your parcel. I - [I have added in an extra item to my return. Does that matter?](https://help.sweatybetty.co.nz/en-US/i-have-added-in-an-extra-item-to-my-return-does-that-matter-536550.md): Yes. Each item needs to be registered on our returns portal to automatically process your refund. Please allow 20 additional working days for our warehouse to manually process the additional item. Please reach out if you need further support after th - [Do you offer free returns?](https://help.sweatybetty.co.nz/en-US/do-you-offer-free-returns-536551.md): We are pleased to offer a free returns service in New Zealand. Read our Returns page for more information. - [What is your returns policy?](https://help.sweatybetty.co.nz/en-US/what-is-your-returns-policy-536553.md): Our standard returns policy is 45 days of receipt of the Products. Please visit our Returns page for additional returns details. - [Do you have a faulty item?](https://help.sweatybetty.co.nz/en-US/do-you-have-a-faulty-item-536554.md): While we pride ourselves on our high-quality items, we are aware some unexpected quality issues may arise. If there is a fault with your item purchased online, we can help you. We are happy to accept the return of faulty items within 1 year of purcha - [Can I return my online purchase to store?](https://help.sweatybetty.co.nz/en-US/can-i-return-my-online-purchase-to-store-652388.md): We donā€™t have any physical stores in New Zealand just yet, so please return your online purchases using our easy return portal. But exciting news ā€“ our brand new Christchurch store is opening soon! Sign up for our newsletter to stay updated on this a - [How long do I have to return a change of mind purchase?](https://help.sweatybetty.co.nz/en-US/how-long-do-i-have-to-return-a-change-of-mind-purchase-652378.md): From the date of purchase you have 45 days to return your item for a change of mind. You are able to return items for an exchange, refund or store credit. Please make sure your items are in new condition with tags attached and no visible marks from t - [Can I exchange my purchase for an item of a higher value?](https://help.sweatybetty.co.nz/en-US/can-i-exchange-my-purchase-for-an-item-of-a-higher-value-662554.md): Absolutely! You can exchange your purchase for an item of higher value. You'll just need to pay the difference in price between your original item and the new one.