How do I make a complaint?
We're sorry to hear you're unhappy. Please get in touch via live chat or email us at [email protected]
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General Information
Why do you need my email address and phone number?
We need your contact details so that we can get in touch if there’s a problem with your order. Our courier partners also need your phone number to contact you if any issues arise with your parcel delivery. We’ll also contact you to let you know about
Contact Us
Customer ServiceEmail: [email protected] use the live chat on our website. Business EnquiriesWholesaleIf you're interested in stocking Sweaty Betty, please email our customer service address above. Our team will direct you to the correct depa
The item I want is out of stock, what can I do?
Some of our popular items sell out quickly. We currently do not have the function to receive a notification when a product is back in stock. Keep an eye out on our Sweaty Betty newsletters for the latest arrivals and product updates. If you are not s
Do you offer gift boxes or gift wrapping?
We do not offer gift boxes or a gift-wrapping service.
Where is my Welcome code?
Once you have created an account with us, your code will be delivered within an hour to your inbox. Please remember to check your Spam/Junk folder as well.
How do I create an account?
Welcome! Creating a customer account with us is easy and only takes a few moments. Follow these simple steps to get started:. And that's it! You're all set to enjoy a personalized shopping experience, track your orders, and much more. If you have any
Will all of my orders be visible on my account?
Yes! All of your orders will be shown when you log into your account.
What stores stock Sweaty Betty in New Zealand?
We don't have any physical stores in New Zealand just yet, but we're excited to announce our new Christchurch store opening soon! If you would like to keep posted on updates like this, sign up to our newsletter!
Is Click and Collect free?
We currently don’t have any physical stores in New Zealand, so our click and collect service isn't available just yet. But we’re thrilled to announce that our brand-new store in Christchurch is coming soon! Stay updated on this and more by signing up
What are the customer service hours?
Our customer service team is available from 8:30am to 4:30pm on weekdays. If you need to contact us outside of these hours, please feel free to email us, use our chat on our website or use the contact us page through our help centre. We will get back
I have a store credit from my return, where can I see my balance?
Store credits are visible in the cart when you are logged in to your account. If you can't see your store credit, please feel free to reach out to our customer service team.
Why do you have less products than sweatybetty.com?
While we are establishing in New Zealand we will have less items and colours available than sweatybetty.com. We are working to expand our range with all the Sweaty Betty styles you know and love. We will be dropping new items regularly so keep an eye
Why do you have some items in imagery but not available on the website?
Most of our imagery should contain products that we currently stock but some may be missing from our stock. We are currently establishing our operations in New Zealand and it will take a short time before we have all the same styles as sweatybetty.co