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Orders

Can I change the address on my order once placed?

If you need to change your address on your order please contact us ASAP. We may be able to update your shipping address if your order is still being processed. However, once your order has reached our warehouse team we cannot guarantee we will be abl

Can I cancel my order?

Order cancellations are time critical. If you wish to cancel your order please email us or chat through our website as soon as possible. Due to the volume of orders awaiting dispatch in our warehouse, we cannot guarantee we will be able to cancel an

An item I bought at full price, has now been reduced in sale, what can I do?

We currently don't offer any price adjustments. You can return your item and re-order at the new sale price if you wish using our free returns portal.

My order will be a gift, can I have a gift receipt?

We currently don’t offer any gift receipt services. However, we are looking into this and will keep you updated on any changes.

What can I do if I made a mistake placing my order?

Orders changes are time critical. Our warehouse team works very hard to get your order to you as quickly as possible, so we can't guarantee we will be able to make changes once an order has been placed. If you would like to change your order, please

I purchased from sweatybetty.com

Unfortunately, we are unable to process orders placed through sweatybetty.com. If your original order was placed through sweatybetty.com you will need to contact them directly for support. All orders from Sweaty Betty NZ will begin their order number

Where do I find my order number?

Your order number is on your original order confirmation. It should have a prefix of SweatyBettyNZ#. You will also be able to see all your past orders and order numbers when you log in to your account.

Can I collect my order from a store?

We don’t have any physical stores in New Zealand yet, so collecting orders in-store isn’t an option at the moment. But guess what? Our brand-new Christchurch store is coming soon! Sign up for our newsletter to stay updated on this and more exciting n

How can I get updated on the status of my order?

Want to keep tabs on your order? It’s super easy! Here are 2 ways how:. 1.) Check Your Email: We’ll send you updates every step of the way. Look out for our emails with tracking information and status updates. 2,) Log Into Your Account: Head to our w