We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Afterpay.

<p>We accept Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and Afterpay.</p>

What payment methods do you offer?

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Sweaty Betty NZ 

Payment Methods

How much is postage?

How can I track my order?

How long should delivery take?

Holiday Shipping Delays

Delivery

Do you have washing guidelines?

What fabrics does Sweaty Betty use?

Where are Sweaty Betty clothes made?

Do you have a size guide?

Do you sell maternity wear?

How sustainable are your products?

Fit And Product Information

Can I use 2 discount codes at once?

How can I sign up to get the latest Sweaty Betty news and offers?

What happens if I forget to enter my discount code?

What if I change my mind and I want to return my item? Can I use my discount code again?

An item I bought at full price, has now been reduced in sale, what can I do?

How do I use my welcome discount?

Where is my Welcome code?

Why doesn't my discount/offer code work?

Do you have a loyalty programme?

Promotional Ts and Cs

Discounts And Promotions

How do I make a complaint?

Why do you need my email address and phone number?

Contact Us

The item I want is out of stock, what can I do?

Do you offer gift boxes or gift wrapping?

How do I create an account?

Will all of my orders be visible on my account?

What stores stock Sweaty Betty in New Zealand?

Is Click and Collect free?

What are the customer service hours?

I have a store credit from my return, where can I see my balance?

Why do you have less products than sweatybetty.com?

Why do you have some items in imagery but not available on the website?

General Information

Gift Cards

Can I change the address on my order once placed?

Can I cancel my order?

My order will be a gift, can I have a gift receipt?

What can I do if I made a mistake placing my order?

I purchased from sweatybetty.com

Where do I find my order number?

Can I collect my order from a store?

How can I get updated on the status of my order?

Orders

Can I exchange an item?

I returned my item(s). Will my delivery fee be refunded?

When will I be refunded for the order I returned?

I need to return a replacement order

I would like to exchange a gift.

Do I need to include any paperwork in my return?

The returns portal is not working, or I cannot register my return on the portal.