All articles

When will I be refunded for the order I returned?Updated 3 months ago

After we receive your items, your refund will be processed within 5 to 10 working days back into your original payment method.  You will also receive a confirmation email, so keep an eye on your inbox, please also check your spam/junk folder. 

Please retain proof of postage so that you have a record of your return. 

If you have returned an item that has not been registered on our returns portal, it can take up to 20 working days to be processed.

If you have paid for your order with a gift voucher, please note you will receive a separate email instructing you how to use your reimbursed voucher balance. 

If you would like to initiate a return, please check our Returns Page


Was this article helpful?
Yes
No