All articles

Returns And Refunds

Can I exchange an item?

Yes, we offer Size exchanges and Product exchanges. Size exchanges are used when you want a different size of the same item. Product exchanges are for when you would like to exchange to a different colour or completely different product. You can acce

I returned my item(s). Will my delivery fee be refunded?

Unfortunately, we don’t offer delivery fee refunds for partial or full order returns.

What if I change my mind and I want to return my item? Can I use my discount code again?

Good news, we can still honour your original discount code, please return your previous order to us and then let us know that you would like to arrange a replacement of your code. Our most popular pieces are subject to stock availability, so we won't

When will I be refunded for the order I returned?

After we receive your items, your refund will be processed within 5 to 10 working days back into your original payment method.  You will also receive a confirmation email, so keep an eye on your inbox, please also check your spam/junk folder. Please

I need to return a replacement order

If you have been sent a replacement order and it is not quite right for you, please use the free returns portal using your replacement order number to return the order back to us. You can return your replacement order just like any normal order. 1. G

I would like to exchange a gift.

If your lovely gift is not quite right for you, please reach out here with your order number. If possible, it is easier for us to process a return or exchange if the original purchaser contacts us. For all orders, we are only able to process a refund

Do I need to include any paperwork in my return?

If you have registered your return using our online returns portal, you do not need to include any extra paperwork in the packaging. Orders that are not submitted through our returns portal can take up to 20 working days to be processed. An email con

The returns portal is not working, or I cannot register my return on the portal.

If you are unable to register your return on our portal, please check the following:. You have entered the email address used to place the order correctly. Your order number is entered as appears on your order confirmation - Including "SweatyBettyNZ#

Can I return multiple orders in one bag?

Yes, you can return multiple orders in one parcel, but each order will have to have its own return request through our return's portal. Please also make sure to notify our customer service team to ensure they send the correct label for your parcel. I

I have added in an extra item to my return. Does that matter?

Yes. Each item needs to be registered on our returns portal to automatically process your refund. Please allow 20 additional working days for our warehouse to manually process the additional item. Please reach out if you need further support after th

Do you offer free returns?

We are pleased to offer a free returns service in New Zealand. Read our Returns page for more information.

What is your returns policy?

Our standard returns policy is 45 days of receipt of the Products. Please visit our Returns page for additional returns details.

Do you have a faulty item?

While we pride ourselves on our high-quality items, we are aware some unexpected quality issues may arise. If there is a fault with your item purchased online, we can help you. We are happy to accept the return of faulty items within 1 year of purcha

Can I return my online purchase to store?

We don’t have any physical stores in New Zealand just yet, so please return your online purchases using our easy return portal. But exciting news – our brand new Christchurch store is opening soon! Sign up for our newsletter to stay updated on this a

How long do I have to return a change of mind purchase?

From the date of purchase you have 45 days to return your item for a change of mind. You are able to return items for an exchange, refund or store credit. Please make sure your items are in new condition with tags attached and no visible marks from t

Can I exchange my purchase for an item of a higher value?

Absolutely! You can exchange your purchase for an item of higher value. You'll just need to pay the difference in price between your original item and the new one.